Privacy Policy | Sori Translator

1. Introduction

This Privacy Policy explains what information Sori ("we", "our", or "us") collects, how we use it, and your rights. It covers all Sori products: the Sori app for iPhone and iPad, the Sori Chrome extension, and the website sori-translator.com (together, the "Services"). One Sori account works across all of them.

We do not sell your data and we do not use it for advertising.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your email address, and optionally your name, username and profile picture choice. You can sign up with email and password, with Google, or with Apple. If you sign in with Google or Apple, we receive your email address and basic profile information from that provider (if you use Apple's "Hide My Email", we only receive a private relay address). Passwords are hashed and we never see them.

2.2 Learning Data

If you are logged in, we store the following with your account so it is available on all your devices:

Your flashcard decks and cards (the word, its meaning, and where you saved it from, such as a video clip) and your review history, used to schedule your reviews
Your lookup history from the Chrome extension (the text you looked up, the page address, and the time), which you can view and delete at any time
Your saved notes from the Chrome extension

Most of your progress in the app (practice results, mastery levels, study plan, streak, onboarding answers and preferences) is stored only on your device and is not sent to us.

2.3 Text You Send for Processing

When you translate or look up text, request audio, or ask for a writing answer to be graded, that text is sent to our servers and processed in real time by our service providers to produce the result. We do not keep it, except where listed above (flashcards, lookup history and notes) and a count of graded answers used for your monthly limit.

2.4 Usage and Technical Data

Daily credit and monthly usage counts, used to apply your plan's limits
A random anonymous identifier if you use the Chrome extension without an account
A one-way hashed form of your IP address, kept for at most one day to prevent abuse
Error reports and basic product events (for example, a page view or a plan starting), which never include the text you translate or your password

2.5 Purchases

Purchases in the app are handled by Apple, and purchases on the website by our payment provider. We never receive your card details. We only receive what we need to apply your plan: the plan, its billing period, its status and its renewal or expiry date.

2.6 Reports, Feedback and Support

If you report a problem with an exercise or video, contact support, or leave feedback, we store what you send us along with the item you reported.

3. How We Use Your Information

To provide the Services: translations, lookups, audio, practice, writing feedback and flashcards
To sync your account and learning data across your devices
To apply your plan's limits and manage your subscription
To send account emails (for example, a welcome email or a password reset)
To fix problems, answer support requests and improve the Services
To keep the Services secure and prevent abuse

4. Service Providers

We use trusted service providers to run Sori. They process data only on our behalf and only as needed to provide their service: hosting and databases, sign-in, AI text processing, speech generation, payment processing, email delivery, error monitoring and website analytics. Videos in the app are played from a third-party video platform, which may collect data under its own privacy policy when a video plays.

We may also disclose information if required by law, or as part of a merger or sale of the business, in which case this policy would continue to apply.

5. Data Retention and Security

We keep your account and learning data until you delete it or delete your account. When you delete your account, your personal data is removed; we may keep anonymized usage statistics that no longer identify you. Payment records are kept by the payment provider as required by law. Data stored only on your device is removed when you delete the app or extension.

We protect your data with encrypted connections, secure authentication and access controls. No system is perfectly secure, but we work to keep your data safe and will notify you and the authorities of a breach where the law requires it.

6. Your Rights

Depending on where you live, you can:

Access, correct, or get a copy of your personal data
Delete your account and its data, at any time, from your account settings on the website or in the app
Object to or restrict some processing, and withdraw consent you have given
Complain to your local data protection authority

To exercise any of these rights, contact us through our help page. We will not treat you differently for exercising them.

7. Regional Information

EEA, Switzerland and UK: we process your data to perform our contract with you, to meet legal obligations, with your consent, or for our legitimate interests in running and securing the Services. Where data is transferred outside your region, we rely on Standard Contractual Clauses or other approved safeguards. We do not make decisions about you based solely on automated processing.
California: you have the right to know, access and delete your personal information. We do not sell or share it for cross-context behavioral advertising.
Japan and Republic of Korea: we use your data only for the purposes in this policy, require our providers (including those outside your country) to protect it to the standard your law requires, and honor your rights to access, correction, deletion and suspension of processing.

8. Children's Privacy

Sori is not intended for children under 13 (or under 16 in the EU and UK). We do not knowingly collect data from them. If you believe a child has given us personal data, contact us and we will delete it.

9. Changes and Contact

We may update this policy from time to time and will change the date at the top when we do. For important changes, we will let you know in advance where possible. If you have any questions, reach out through our help page.